Shipping

How long will my order take to arrive?

Depending on stock availability we do our best to ship within 2 working days and you will receive an email once your order has been dispatched. Your package will take approximately 1-2 days with Express Post (within Australia) and 3-10 days Internationally. There may be some variations in service delivery times, especially during peak holiday times. If you need an extra speedy service, please email us sales@backboneglobal.com and we’ll do our best to get our beautiful stockings at your door as quickly as we can! If for any reason we are unable to dispatch your order we will notify you within 2 business days.

What is your shipping rate?

We use Australia Post to ship our products.
Express – Estimated delivery time is 1-2 business days, depending on your location. Please allow 1-2 business day’s for processing and dispatch of the order. Upon receipt of payment we will send you an email to inform you of your tracking code. Cost is a flat rate of AUD$ 9.50.

How can I check the status of my delivery?

We use Australia Post prepaid satchels to ship most orders within Australia. Express post services now come with a tracking number. To check the status of your delivery head to http://auspost.com.au/track/ enter your tracking code to follow the journey of your parcel.

Do you ship outside Australia?

Yes, we do! We offer trackable postage options to all countries outside Australia. Upon receipt of payment we will send you an email to inform you of your tracking code. To check the status of your delivery head to http://auspost.com.au/track/ enter your tracking code to follow the journey of your parcel. Estimated delivery time is normally 3-10 business days, depending on location.

New Zealand – AUD $ 16.55
USA – AUD $ 20.10
CANADA – AUD $ 20.10
UK – AUD $24.20
Singapore – AUD $ 18.45
Ireland – AUD $23.70
Germany – AUD $23.70
Spain – AUD $24.20
Netherlands – AUD $24.20

Cost of delivery is a flat rate, please note International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. For more information on taxes, duties and customs regulations please contact your local customs office directly.

For countries not listed please feel free to email us sales@backboneglobal.com or more details about shipping times and charges to your country.